I feel like putting my twopence-worth in. A couple of posters contact Cadence; one might be a bit disappointed not to get a freebie that was mentioned or implied as he puts it, but was generally pleased with his encounter; another seems delighted. Sounds good to me. Just to give a bit of perspective, I've been using Shimano products for donkeys' years, and they are very good - but you don't get anywhere near the company or its personnel if you wanted to make a personal request or complaint. There is simply no means. When I had a faulty reel ( and it was a fault in design, not production - an anti-reverse switch too small and buried to be used) I resorted in the end to the service dept at Felindre, who after I'd had a bit of er discussion with people who clearly weren't set up to field complaints, said, when they'd contacted Shimano, I could take it back to the retailer for a refund. As far as Shimano were concerned, I got the impression that the UK, never mind the individual angler, was not even on their map. Given the friendly and personal treatment reported here, I'm not inclined to think it shows Cadence and James Robbins in a bad light - quite the reverse. I've got none of their gear - but I'm well stocked with tackle, otherwise I'd be happy to consider it.
