Thanks Thanks:  0
Likes Likes:  2
Results 1 to 6 of 6
  1. #1
    Join Date
    May 2002
    Location
    Peterborough
    Posts
    4,260
    Blog Entries
    3

    Default FM broken again...?

    Can't even open the perennial otter thread, much less post on it...
    ------------------------------------------------
    The Angling Trust - if you don't join, nothing will change
    MY POLITICAL BLOG

  2. #2

    Default Re: FM broken again...?

    We are aware of an ongoing issue and our tech team have the short term fix - we are working on the long term fix but as it involves a third party it has not happened as quickly as we would have hoped.

    Our apologies, please bear with us.

  3. #3
    Join Date
    Mar 2011
    Location
    .
    Posts
    5,624

    Default Re: FM broken again...?

    Quote Originally Posted by FishingMagic View Post
    We are aware of an ongoing issue and our tech team have the short term fix - we are working on the long term fix but as it involves a third party it has not happened as quickly as we would have hoped.

    Our apologies, please bear with us.

    I work in IT and have done for a long time , one thing I have learned is how to tell a customer something is broken and frankly this isn't it.

    You need to give the customer as much information as you can , and be honest with them , you will find that they are many times more co-operative and on-your-side once they know what is going on.

    Good service requires more than ITIL® version 3 | Subject areas | Publishing and editorial | BCS - The Chartered Institute for IT

  4. #4

    Default Re: FM broken again...?

    That is all the information there is: our tech team can fix the bug in the short term when it happens but are relying upon the third party forum software support to deliver the long term fix.

  5. #5
    Join Date
    Mar 2011
    Location
    .
    Posts
    5,624

    Default Re: FM broken again...?

    Quote Originally Posted by FishingMagic View Post
    That is all the information there is: our tech team can fix the bug in the short term when it happens but are relying upon the third party forum software support to deliver the long term fix.
    Will it be fixed at weekends ?
    Does someone check out of hours when the forum is busiest ?

    What is long term ? Weeks ? Months ?

  6. #6

    Default Re: FM broken again...?

    The forum is checked regularly, both at weekends and evenings, and if admin / tech are not online if one of the moderators spots a problem and informs admin / tech via phone or email it will be fixed as soon as admin / tech can get online.

    Long term is whenever the software support get back to our tech people, we are flagging the issue to them daily but cannot estimate their response time.

Similar Threads

  1. Broken eye
    By P.J.Leigh in forum Barbel Fishing
    Replies: 3
    Last Post: 02-12-2007, 22:47
  2. broken rod
    By owzatsteve in forum Coarse Fishing
    Replies: 4
    Last Post: 07-12-2004, 11:27
  3. EA could be broken up?
    By Phil Hackett in forum General Fishing
    Replies: 6
    Last Post: 14-11-2003, 21:11
  4. Broken
    By Lee Bowen in forum Predator Fishing
    Replies: 6
    Last Post: 30-05-2003, 05:33
  5. Broken
    By Lee Bowen in forum General Fishing
    Replies: 0
    Last Post: 20-05-2003, 08:49

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •