I received notice from the postoffice today. A shipment from Harris Sportsmail in Norfolk had arrived.
There was four orders placed separately on the same day (sunday), and payed for separately, P&P included for each order.
One of the orders arrived a week ago. And now the rest of the items had been bundeled together and shipped in one shipment, with the total showing on the customs declaration.
So I had to pay an extra 20 pounds to get the shipment through Customs & Revenue.
Not pleased with this, I sent an e-mail to the store:
(I have, for obvous reasons, replaced the voucher code with XXXXXXXXX. In case you wondered.)
So I replied, with tears in my eyes, like the sobbing git I am
There was four orders placed separately on the same day (sunday), and payed for separately, P&P included for each order.
One of the orders arrived a week ago. And now the rest of the items had been bundeled together and shipped in one shipment, with the total showing on the customs declaration.
So I had to pay an extra 20 pounds to get the shipment through Customs & Revenue.
Not pleased with this, I sent an e-mail to the store:
A few minutes later I received the following replySir,
On sunday 27th of september, I placed four orders with Harris Sportsmail:
OrderID 228896
1 x PowerPro Braid Moss Green 275m - 0.10mm 5kg - 275m
OrderID 228895
1 x Fox Predator Carboflex Trace Wire - 15lb - 15m
OrderID 228881
1 x Fox Predator Dead Bait Floater Sticks - Medium Pack Of 4
2 x Fox Predator Dead Bait Floater Sticks - Mixed Pack Of 6
OrderID 228793
6 x Drennan Quick Change Beads - Small
The orders were placed separately, and paid for individually, shipping included for each order.
A week ago I received the Quick Change Beads. Today I received the rest. Bundeled together in one shipment, with the total showing on the Customs declaration.
When I place orders separately, and pay for separate shipment, I want the items shipped separately. I had to pay what amounts to 20 pounds extra to get your second shipment through Customs & Revenue. What was supposed to be a bargain, became very pricy pieces of kit.
Had you, on the other hand, shipped the orders separately, there would have been nothing extra for me to pay.
Regards
Arve Michaelsen, Moss, Norway
Wasn't that a nice thing to do? I almost felt ashamed for complaining.Hi
Please accept our sincere apologies, the orders were tied together by our
picking/warehouse staff. I have since spoken with them to ensure this does
not happen in the future.
Please find a voucher code for the value of £20.00 below to use against your
next order. Place the code in the Evoucher Code Box.
Once again please accept our sincere apologies for any inconvenience caused.
XXXXXXXXX
Kind Regards
Emma Amis (Manager)
Harris Sportsmail Ltd
(I have, for obvous reasons, replaced the voucher code with XXXXXXXXX. In case you wondered.)
So I replied, with tears in my eyes, like the sobbing git I am
Dear Emma,
Thank you for your swift reply and your generous gesture. I have been a returning costumer for many years now, and will continue to be in the future.
I am
Yours truly
Arve Michaelsen, Moss, Norway