B
binka
Guest
You've rather missed the point. Shop A buys a section together with other items and it is carriage free. They charge accordingly. Shop B doesn't need anything else and orders the section and so pays unit cost plus carriage & packing. Therefore shop B charges accordingly.
Different prices calculated by the shops due to differing costs.
Drennan cannot say what shop A or shop B will charge. It's none of their business. It's up to the shops.
Price fixing is illegal.
On the contrary, I think I considered it in conjunction with the wider point.
I appreciate your insight into the current status quo and I don't for a second deny that is the case, but I'm arguing that the current status quo is wrong and the Drennan customer service issue is a carved in granite example of that.
If an end user suffers a rod failure due to no fault of their own, regardless of time, and especially in light of the Acolyte's now rather notorious reputation for such failure, then I would expect the manufacturer to replace that rod/section without quibble.
Either directly or indirectly, via a dealer.
The fact the there appears to be no provision to do this directly, which in turn exposes the customer to such factors as postage, dealer mark up etc. just reinforces my view.
Why the hell should a Drennan dealer mark up the replacement cost price of a failed section to the end user, or in turn have to suffer the cost of supplying a failed replacement section?
It brings me back to the point I made about manufacturers dictating the market, if it were the other way around and they had to 'perform' to fulfil retailers criteria then I'm sure it would all be very different but it's the way it is for a reason, namely the manufacturers convenience and stuff the end user who is left to battle it out with the poor old middle man who's taking one below the belt from both sides.
Problems are solved when they are addressed at their source, and not kicked into the long grass.
It's passing the book and everything else is just loop holing!
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