Whilst we are on this subject, I would like to raise on glass to Shimano UK. 2 busted baitrunners in one year, gearing apparently. The dealer where I purchased them from (no names but based in Swindon and call themselves a fishing superstore....you know who i mean!) could not help me as i had lost my receipt. I phoned Shimano and they were extremely helpful and professional. I sent them both back and got 'em repaired F.O.C. Job done Shimano UK.