C
Chris Pearson
Guest
We often hear moans on here about shoddy tackle and after sales service so I thought it might be a good idea to redress the balance somewhat.
A couple of weeks ago I bought a new Trakker recliner chair and on only its third outing on an awful wet windy (but successful) night, in a rush to get two cold kids back to a warm car I ommitted to re-tighten the recline mechanism after folding it up.
This wasn't spotted until I was back on the bank for another session a few days later.
A search of the bank and requests to friends to see if it had been found were fruitless.
Anyway,after picking my car up tonight after repair at a local bodyshop I popped in to the Trakker factory just as everyone was going home,did they tell me to come back another day or go to the dealer who sold it to me-no,after nearly 10 minutes of searching two possibles were found one of which was the correct knob.
Needless to say I'm now a customer for life,thanks guys,it's what makes the difference these days.
A couple of weeks ago I bought a new Trakker recliner chair and on only its third outing on an awful wet windy (but successful) night, in a rush to get two cold kids back to a warm car I ommitted to re-tighten the recline mechanism after folding it up.
This wasn't spotted until I was back on the bank for another session a few days later.
A search of the bank and requests to friends to see if it had been found were fruitless.
Anyway,after picking my car up tonight after repair at a local bodyshop I popped in to the Trakker factory just as everyone was going home,did they tell me to come back another day or go to the dealer who sold it to me-no,after nearly 10 minutes of searching two possibles were found one of which was the correct knob.
Needless to say I'm now a customer for life,thanks guys,it's what makes the difference these days.