M
michael buttery
Guest
I placed an order on 11th September 2006 through internet site dragoncarpdirect.com.
I did not receive any confirmation of this order.
I telephoned on the 14 September to ask when the order would be delivered.
I was told that they were out of stock of the GroundHugga umbrella, I asked when it would be in stock and was told 3-4 weeks and order would be sent when all in stock.
I said this was to long to wait and asked for this to be deleted from my order and for the other items to be delivered as soon as possible.
I received delivery 18th September.
There are several items missing from Super Saver net pack 2, missing are 1 landing net handle, 1 bankstick and 1 55cm carp landing net.
The 5 tube rod holdall does NOT have a bankstick pocket only an umbrella pocket but shows on picture and when phoned confirmed should have bank stick pocket.
My credit card has been debited for ?84.98 when the order value is ?54.98.
After speaking with several people at Dragon Carp i told them to forget it, cancel the order and and arrange collection of what they had sent.
Unbelievable but they expect me to pay the return carriage even though they have completely cocked up.
I did not receive any confirmation of this order.
I telephoned on the 14 September to ask when the order would be delivered.
I was told that they were out of stock of the GroundHugga umbrella, I asked when it would be in stock and was told 3-4 weeks and order would be sent when all in stock.
I said this was to long to wait and asked for this to be deleted from my order and for the other items to be delivered as soon as possible.
I received delivery 18th September.
There are several items missing from Super Saver net pack 2, missing are 1 landing net handle, 1 bankstick and 1 55cm carp landing net.
The 5 tube rod holdall does NOT have a bankstick pocket only an umbrella pocket but shows on picture and when phoned confirmed should have bank stick pocket.
My credit card has been debited for ?84.98 when the order value is ?54.98.
After speaking with several people at Dragon Carp i told them to forget it, cancel the order and and arrange collection of what they had sent.
Unbelievable but they expect me to pay the return carriage even though they have completely cocked up.