Fred Boniface
Member
Having made a purchase of an Umbrella using Mail Order just before Xmas 2006 I finally used the brolly in early March.
Within an hour it came apart from the "collar" where the ribs join the main stem, which I considered be faulty and not fit for purpose, to use the modern phrase.
However when I reported this to the supplier (Mail Order) I was told that the manufacturer/distributor would not entertain a complaint, even though the item was being used for the first time.
They advised that there was no point in returning said item, and although they did give me the contact number for the LEEDA TACKLE, the distributor, when I made it clear that I was not satisfied.
However when I contacted LEEDA they dealt with the complaint professionally and courteously and then arranged to deliver a replacement to a local tackle dealer, WILLARDS in Milton Keynes, within two working days. I would like to acknowledge this publicly and congratulate both the distributor and the local shop for agreeing to facilitate the re-supply to me.
Any other experiences which demonstrate service that is good, bad or just plain indifferent to the needs of anglers? The Internet / Mail Order business grows each year but I wonder if we will be expected to accept a lower standard of care and quality as a result. I have to admit to reconsidering how best to make purchases in the future.
Within an hour it came apart from the "collar" where the ribs join the main stem, which I considered be faulty and not fit for purpose, to use the modern phrase.
However when I reported this to the supplier (Mail Order) I was told that the manufacturer/distributor would not entertain a complaint, even though the item was being used for the first time.
They advised that there was no point in returning said item, and although they did give me the contact number for the LEEDA TACKLE, the distributor, when I made it clear that I was not satisfied.
However when I contacted LEEDA they dealt with the complaint professionally and courteously and then arranged to deliver a replacement to a local tackle dealer, WILLARDS in Milton Keynes, within two working days. I would like to acknowledge this publicly and congratulate both the distributor and the local shop for agreeing to facilitate the re-supply to me.
Any other experiences which demonstrate service that is good, bad or just plain indifferent to the needs of anglers? The Internet / Mail Order business grows each year but I wonder if we will be expected to accept a lower standard of care and quality as a result. I have to admit to reconsidering how best to make purchases in the future.