I sent a daiwa 125 closed face reelto the factory shown abovethat id had for more years than i can remember.
The clutch was broken and it was badly in need of a service. It was returned to me within a few days cleaned repaired and serviced compliments of Daiwa.
This was a couple of years ago and the reel has been in almost constant use and is still in good working order so i cannot speak too highly of the service i received.