Andy Hardie
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- Apr 3, 2006
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Right then!!! Masterline!!!
I had a John Wilson avon rod that I used for ages, excellent versatile rod I am sure you will agree, if you are like me, a good all round old fellow who can't carry loads of tackle everywhere...
So, devastated I was when I snapped the top section with a small roach on having landed Barbel, Carp, Tench and Bream various on this excellent product.
A bit aggrieved I contacted Masterline expecting the usual fob off, not our problem? was it stored correctly? how many legs have you got? ah you see if you had had three it would have been covered in the guarantee, oh your not supposed to attach a reel to it...etc etc.
Imagine my surprise when
A) I spoke to a fisherman who knew exactly what I was talking about and was very interested in my concern and expressed the same concern regarding his product.
B) had a discussion about me paying for a new tip which I was more than willing to do. I had had the rod for some time but was told no???
C) Was told that they would gladly replace the rod free of charge with the new model
It arrived within 3 weeks, I was told at the time that there would be a delay for whatever reason so no fault there even!!! And over the Christmas period.
What a superb experience dealing with this excellent company. Great concern for customer satisfaction and how refreshing in this day and age. The usual approach is who? oh a customer? Oh you don't matter we have hundreds!!
Before I am accused. I am not related in any way to anyone within the company (for you sceptics out there) but I do now own 3 John Wilson Avon rods C/O Masterline International Limited Great Company!!
What a refreshing change
I had a John Wilson avon rod that I used for ages, excellent versatile rod I am sure you will agree, if you are like me, a good all round old fellow who can't carry loads of tackle everywhere...
So, devastated I was when I snapped the top section with a small roach on having landed Barbel, Carp, Tench and Bream various on this excellent product.
A bit aggrieved I contacted Masterline expecting the usual fob off, not our problem? was it stored correctly? how many legs have you got? ah you see if you had had three it would have been covered in the guarantee, oh your not supposed to attach a reel to it...etc etc.
Imagine my surprise when
A) I spoke to a fisherman who knew exactly what I was talking about and was very interested in my concern and expressed the same concern regarding his product.
B) had a discussion about me paying for a new tip which I was more than willing to do. I had had the rod for some time but was told no???
C) Was told that they would gladly replace the rod free of charge with the new model
It arrived within 3 weeks, I was told at the time that there would be a delay for whatever reason so no fault there even!!! And over the Christmas period.
What a superb experience dealing with this excellent company. Great concern for customer satisfaction and how refreshing in this day and age. The usual approach is who? oh a customer? Oh you don't matter we have hundreds!!
Before I am accused. I am not related in any way to anyone within the company (for you sceptics out there) but I do now own 3 John Wilson Avon rods C/O Masterline International Limited Great Company!!
What a refreshing change