mikench
Well-known member
I posted some time ago about my collapsing legs on my Robochair sold/ manufactured by the above. I followed the advice of ,I think S-Kippy and reversed the spring and clip and this worked for a while.
I was asked by Codex to leave my chair at my local tackle shop and they would ask their rep to call and colllect it for examination. This I did about 3 weeks ago. The chair was bought by my daughter in December 2015 as a present for me and I really liked it. It was out of warranty but Codex have told me by email that there was a manufacturing fault for which they are very sorry, and that they are going to give me a brand new replacement. My local tackle shop left a message today( whilst I was pursuing those Tinkas) that it had been delivered to them and I could collect it. The shop was impressed too!
I call this very good service and customer care which deserves a mention . I could not have asked for more. Needless to say I have no connection to the company!
I was asked by Codex to leave my chair at my local tackle shop and they would ask their rep to call and colllect it for examination. This I did about 3 weeks ago. The chair was bought by my daughter in December 2015 as a present for me and I really liked it. It was out of warranty but Codex have told me by email that there was a manufacturing fault for which they are very sorry, and that they are going to give me a brand new replacement. My local tackle shop left a message today( whilst I was pursuing those Tinkas) that it had been delivered to them and I could collect it. The shop was impressed too!
I call this very good service and customer care which deserves a mention . I could not have asked for more. Needless to say I have no connection to the company!