I ordered the DVD in early Jan for my dad's birthday on the 23rd, however a monthafter ordering i'm still waiting.
I didn't even get an email confirmation of the order as stated in the Ts & Cs (it didn't go in my junk mail either), so I emailed Calm Productions after a couple of weeks and they replied very quickly merely to point out that orders take up to 28 days for delivery, but no hint of an apology.
Having read the Ts & Cs I was well aware of the stated delivery, and was verytempted to have a go back at them regarding the lack ofconfirmation email, until I read that Hugh Miles had spent > £250k of his own money, at which point I mellowed in the hope that the DVDs would be worth the wait.
28 days is pretty poor in this day & age, I ordered Bob Roberts' latest barbel DVD last November and it arrived within 2 days. Similarly small production outfit but very impressive service!