J
Jim Hinchley
Guest
Here’s a warning for all potential users of this Internet tackle supplier. Don’t expect what you order, don’t expect it in a reasonable timeframe, don’t expect them to tell you your not getting what you ordered and best of all expect a written quote attributed to their head of customer services which says “tough luck” when you complain.
Here’s what they did to me and what you need to watch out for:
Firstly they have a minimum order level of ?30 so I put together an order for various things totalling ?47 on their website .( this includes their ?5.65 post and packing charge).
2 weeks later the parcel arrives with 2 of the items worth ?9.50 not enclosed and a little note on the invoice saying “ please reorder the item that is at this point , temporarily unavailable “.
Worthy of note was all the personal data I had filled in on the order like phone nos, address email etc and they didn’t even bother to tell me about the stock out situation.
So I rang them to enquire what the situation was. Helpful they were not !!!
You guessed it – I must place another order for over ?30 and pay ?5.65 post and packing if I want my bits that were ?9.50.
Well they can whistle !!!
This is not going to turn into a plug for other online tackle suppliers but I have had no problems only good service from all the other online tackle suppliers I have used in the past 2 years but steer clear of these cowboys.
Here’s what they did to me and what you need to watch out for:
Firstly they have a minimum order level of ?30 so I put together an order for various things totalling ?47 on their website .( this includes their ?5.65 post and packing charge).
2 weeks later the parcel arrives with 2 of the items worth ?9.50 not enclosed and a little note on the invoice saying “ please reorder the item that is at this point , temporarily unavailable “.
Worthy of note was all the personal data I had filled in on the order like phone nos, address email etc and they didn’t even bother to tell me about the stock out situation.
So I rang them to enquire what the situation was. Helpful they were not !!!
You guessed it – I must place another order for over ?30 and pay ?5.65 post and packing if I want my bits that were ?9.50.
Well they can whistle !!!
This is not going to turn into a plug for other online tackle suppliers but I have had no problems only good service from all the other online tackle suppliers I have used in the past 2 years but steer clear of these cowboys.