Is Hardy customer service dead under the Pure Fishing banner?

[flightliner]

Steve, I reckon it should take five minutes to pop the fitting together again.

 

[binka]

I wonder why it happend Steve.....just overtightening....binkerd maybe :w

First time I ever fished with Flighty last year I let him have a waggle and I'm sure he dropped it when my back was turned, it must have happened back then.

Probably done well to last this long :wh :wh :wh



---------- Post added at 21:04 ---------- Previous post was at 21:03 ----------

Steve, I reckon it should take five minutes to pop the fitting together again.

There you go, posted as I was replying.

Clearly a man with a guilty conscience

 

[flightliner]

First time I ever fished with Flighty last year I let him have a waggle and I'm sure he dropped it when my back was turned, it must have happened back then.

Probably done well to last this long :wh :wh :wh



---------- Post added at 21:04 ---------- Previous post was at 21:03 ----------



There you go, posted as I was replying.

Clearly a man with a guilty conscience

Yeah, ded rite, you trampled on my pride that day catching all them fish.
A mans gotta do what a mans gotta do .

 

[sam vimes]

I've heard that they used to dish out replacement parts like confetti. It all changed when they realised that a ham fisted bloke from Mansfield had bought so many of their rods that there was a worrying potential for them to be bankrupted inside a month.

Pure Fishing then bought Hardy/Greys. Unfortunately, their financial due diligence didn't quite extend to checking the registration database. On realising that one bloke had more Hardy coarse rods than they do, they conveniently lost said database. A recent emergency board meeting is rumoured to have consisted entirely of ashen faced people sitting with their fingers in their ears whilst chanting "la, la, la, I'm not listening".

Other fishing companies are breathing a huge sigh of relief. However, this is tempered by the knowledge that they don't actually have registration databases to check. Daiwa are a little more concerned as they have been lead to believe that the Mansfield Mangler may just have a fair collection of their reels.

 

[S-Kippy]

Well...this is all very odd. I binkered a Hardy rod that was well out of production and they did me a brand new section totally free of charge ( no admin fee, no postal charge, nowt)..and it arrived in not much more than a week. Ok that was a few years ago but not that many....clearly times have changed.

TBH any rod of Brother Binka's that lasted 5 years deserves a lifetime achievement award. There is a principle at stake here though. For what looks like a fairly simple repair I'd get it done elsewhere but if I'd bust the section then I'd swallow my pride and pay the £50. Depends on the rod of course and whether it's a keeper and repairable.

Lacks a bit of class though don't you think ? This is Hardy after all.....or at least it was once !

 

[Tee-Cee]

I can well understand how you feel Binka, and under the circumstances I would no doubt feel the same....in fact I would make it my life's work to obtain a ' free ' replacement !! I would badger them for as long as it takes, as I've done with others, to get satisfaction simply because it's just not right...

However, it would be a tragedy if a Hardy rod which must be real quality anyway ( and the answer to many a fisherman's dreams of ever owning one ) were to be left in a corner for the sake of £50. Yes, it's all down to the principal, pride or whatever you want to call it, but it really needs a rethink in a quieter moment, a bit of reflection and just maybe you'll come to a different decision, and for the better.....

I have never owned a Hardy rod and probably never will, but from what I've seen in the hands of others they are a thing of beauty and in some ways it would be sad to see a lovely rod end up in a loft, or worse, when all it needs is a deep swallow..............

Alternatively and if you cannot fix it yourself, surely another quality rod builder could fashion a repair - but then you would've thought of this already ??

Anyway, hope you change your mind - you know it makes good ( sound ) sense !!

 

[binka]

Thanks Tony.

The rod will still be used, I'm using it today in fact (just waiting until the tackle shop opens to collect bait on the way).

If it was the choice between the rod gathering dust or replacing the section I would replace the section but I have the benefit of it being perfectly usable at the moment and so i'll use it as it is and have an independent deal with it should it ever need it.

Just need to sit on one of those homemade perch bobbers now mg:

 

[thecrow]

Buy cheap tackle, get a problem chuck it in the bin problem solved ,

 

[flightliner]

Buy cheap tackle, get a problem chuck it in the bin problem solved ,

Most of it is much the same Graham, just disguised in differant livery!.

 

[lamorna]

I was in the Alnwick area last week and so went for a look at the Hardy 'Museum' and shop. I was hoping to feel 'compelled' to buy a Marksman float rod, but as Binka suggested, the only coarse rods were Greys and several racks of Shakespeare. They've also crammed loads of 'Chub', JRC, Penn and Abu gear into there.

What was most striking was that the multiple staff on site were all desperate to make a sale, as despite my 'just-browsing' comment to all who approached me I was constantly hounded, and so left within 5 minutes of arriving. With staff under this (ultimately counter-productive) pressure to sell, I suspect that all is not well at Pure Fishing, and any thoughts of my 'investing' £300 or so in one of their rods either directly from them or via another shop evaporated given the concern that they might not still be around to provide after-sales support.

Shame to see a great brand go this way

 

[tigger]

I was in the Alnwick area last week and so went for a look at the Hardy 'Museum' and shop. I was hoping to feel 'compelled' to buy a Marksman float rod, but as Binka suggested, the only coarse rods were Greys and several racks of Shakespeare. They've also crammed loads of 'Chub', JRC, Penn and Abu gear into there.

What was most striking was that the multiple staff on site were all desperate to make a sale, as despite my 'just-browsing' comment to all who approached me I was constantly hounded, and so left within 5 minutes of arriving. With staff under this (ultimately counter-productive) pressure to sell, I suspect that all is not well at Pure Fishing, and any thoughts of my 'investing' £300 or so in one of their rods either directly from them or via another shop evaporated given the concern that they might not still be around to provide after-sales support.

Shame to see a great brand go this way

If your looking for a marksman float rod there's a very nice 14ft specialist rod on ebay right now. I have one of them myself and I wouldn't hesitate to reccommend it.

 

[sam vimes]

I was in the Alnwick area last week and so went for a look at the Hardy 'Museum' and shop. I was hoping to feel 'compelled' to buy a Marksman float rod, but as Binka suggested, the only coarse rods were Greys and several racks of Shakespeare. They've also crammed loads of 'Chub', JRC, Penn and Abu gear into there.

You were unlikely to find the Hardy coarse rods in the shop. What little they had left, after clearing through the shops, has been sold off on ebay. The shop itself has always been full of Greys and Chub stuff as well as the Hardy kit. Both Chub and Greys were part of Hardy long before Pure Fishing entered the fray.

 

[thecrow]

What was most striking was that the multiple staff on site were all desperate to make a sale,

If ever I am in that situation my stock answer to the question "can I help you sir" is always ............ only if you are a psychiatrist