Just brought a Korum deluxe chair from an on-line tackle shop. The chair arrived with parts missing. The shop offered to replace the part, but said this happens a lot with Preston, and that it was their responsibility.
So I dropped a short line to Preston, and got a simple, 'Return it to the shop and we'll look at it and replace any missing parts.
''Forget the fact that I'll have to re-pack the bloody thing, get it sorted with the shop for collection, then buy another.''
Nothing about 'Oh were sorry to hear about that, don't worry it will get sorted'.
Last time I ever buy from Preston.
Also brought a rod (Daiwa Waggler) from another shop recently. It was delayed by one day, but the chap from the shop mailed then called me telling me so, and apologising for the days delay. What a difference in customer service.
What Preston seem to forget is, I can spend my money with anyone, I really don't have to touch them again.
They spend countless amounts of money on advertising, sponsorship's, You-Tube stars, when the simple thing of looking after existing customers is forgotten. It's not easy to get people to switch brands once they have found a good one, ( I like Daiwa ) crazy way to treat people.
Glad that's off my chest, sorry about the rant guys.
So I dropped a short line to Preston, and got a simple, 'Return it to the shop and we'll look at it and replace any missing parts.
''Forget the fact that I'll have to re-pack the bloody thing, get it sorted with the shop for collection, then buy another.''
Nothing about 'Oh were sorry to hear about that, don't worry it will get sorted'.
Last time I ever buy from Preston.
Also brought a rod (Daiwa Waggler) from another shop recently. It was delayed by one day, but the chap from the shop mailed then called me telling me so, and apologising for the days delay. What a difference in customer service.
What Preston seem to forget is, I can spend my money with anyone, I really don't have to touch them again.
They spend countless amounts of money on advertising, sponsorship's, You-Tube stars, when the simple thing of looking after existing customers is forgotten. It's not easy to get people to switch brands once they have found a good one, ( I like Daiwa ) crazy way to treat people.
Glad that's off my chest, sorry about the rant guys.