Malc Bason
Member
- Joined
- Jan 14, 2006
- Messages
- 5
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I have had a set of 4x Fox RX Digital Bite Alarms for about 18 months.
Up until recently they have been fine as were the Fox alarms I had previously.
A few months ago, one of them started playing up; more recently, whilst fishing in France, 3x of them started playing up! One has packed up completely - dead!
I contacted Fox International and whilst the chap there (Alan Poppy) communicated well, I have to say that I am far from happy with the overall service.
I was told the alarms are covered by a warranty for two years, but as I have no proof of purchase I have to go to the shop where I purchased them and get them to look through their records! They could'nt oblige and suggested I deal with Fox directly!
Back to square one!
Fox now insist I have to pay for their repair! ?27.50 if they are repairable, ?80 each if they require a new board!
I think this is disgusting! ?27.50 is perhaps reasonable, but ?80 for a new board is scandalous! (only ?129 new)
PCB's (printed ciruit boards), once the template is made by the manufacturer, are really cheap thereafter! I think Fox are trying to rip me off, basically!
I have already sent them a cheque for ?82.50, now they say I have to send them another cheque for ?25. Thats a total of ?107.50 just to make good 2x of the alarms!
Anyone else had similar experiences dealing with Fox International Group Ltd?
Up until recently they have been fine as were the Fox alarms I had previously.
A few months ago, one of them started playing up; more recently, whilst fishing in France, 3x of them started playing up! One has packed up completely - dead!
I contacted Fox International and whilst the chap there (Alan Poppy) communicated well, I have to say that I am far from happy with the overall service.
I was told the alarms are covered by a warranty for two years, but as I have no proof of purchase I have to go to the shop where I purchased them and get them to look through their records! They could'nt oblige and suggested I deal with Fox directly!
Back to square one!
Fox now insist I have to pay for their repair! ?27.50 if they are repairable, ?80 each if they require a new board!
I think this is disgusting! ?27.50 is perhaps reasonable, but ?80 for a new board is scandalous! (only ?129 new)
PCB's (printed ciruit boards), once the template is made by the manufacturer, are really cheap thereafter! I think Fox are trying to rip me off, basically!
I have already sent them a cheque for ?82.50, now they say I have to send them another cheque for ?25. Thats a total of ?107.50 just to make good 2x of the alarms!
Anyone else had similar experiences dealing with Fox International Group Ltd?