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binka
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A few months ago, well after Pure Fishing acquired Hardy, I went to register a new Hardy coarse rod for warranty purposes on the Hardy Coarse Fishing site where I am registered with a profile and already had several other rods previously registered over a number of years earlier.
But…
The Hardy Coarse site had gone… Vanished, along with all of my registration and warranty details!
A phone call to Hardy confirmed that Pure Fishing wanted Greys to be the face of the Coarse Fishing side of things whilst the Hardy brand would focus purely on Game.
All good and well for them, but what about all of my registered rod details?
Well…
To my disappointment I was told that I would need to re-register them on the Greys site which, given the fact that you need date purchased and shop purchased from details, would be a bit of a task covering several rods over a number of years.
It would have been a simple IT task to transfer the details over on behalf of the customer, instead of inconveniencing the customer by asking such a thing of them.
Which brings me to the present and I need to make a warranty claim on the reel seat of my first ever Hardy which I bought about five years ago from Walkers of Trowell…
I contacted Hardy through the existing Hardy site, giving them details of the rod along with where it was purchased and the fiasco regarding the missing registration/warranty details which Hardy had removed and I was asked to send the rod, along with a copy of the purchase receipt, to them.
I have since replied explaining that it is unlikely that I will still have the receipt from five years ago, especially as the rod was registered within hours of purchase on the now missing Hardy Coarse site including the date and shop purchased from.
I have asked Hardy to confirm that the lack of a missing copy receipt will not cause a problem before I go to the trouble and expense of packaging the rod and returning it via recorded delivery, particularly as it was Hardy that removed all their Coarse customer’s registration details, but I am yet to receive a reply.
I have a bad feeling about it all.
I’ve dealt with Hardy customer services before Pure Fishing took over and it was never like this.
In one way it feels to me like an attempt to distance themselves from their warranty obligations on the Hardy coarse rods and who can blame me considering?
If this does transpire to be the way then I will obviously be giving Greys a large swerve in future along with any other brands associated with Pure Fishing.
We’ll see…
But…
The Hardy Coarse site had gone… Vanished, along with all of my registration and warranty details!
A phone call to Hardy confirmed that Pure Fishing wanted Greys to be the face of the Coarse Fishing side of things whilst the Hardy brand would focus purely on Game.
All good and well for them, but what about all of my registered rod details?
Well…
To my disappointment I was told that I would need to re-register them on the Greys site which, given the fact that you need date purchased and shop purchased from details, would be a bit of a task covering several rods over a number of years.
It would have been a simple IT task to transfer the details over on behalf of the customer, instead of inconveniencing the customer by asking such a thing of them.
Which brings me to the present and I need to make a warranty claim on the reel seat of my first ever Hardy which I bought about five years ago from Walkers of Trowell…
I contacted Hardy through the existing Hardy site, giving them details of the rod along with where it was purchased and the fiasco regarding the missing registration/warranty details which Hardy had removed and I was asked to send the rod, along with a copy of the purchase receipt, to them.
I have since replied explaining that it is unlikely that I will still have the receipt from five years ago, especially as the rod was registered within hours of purchase on the now missing Hardy Coarse site including the date and shop purchased from.
I have asked Hardy to confirm that the lack of a missing copy receipt will not cause a problem before I go to the trouble and expense of packaging the rod and returning it via recorded delivery, particularly as it was Hardy that removed all their Coarse customer’s registration details, but I am yet to receive a reply.
I have a bad feeling about it all.
I’ve dealt with Hardy customer services before Pure Fishing took over and it was never like this.
In one way it feels to me like an attempt to distance themselves from their warranty obligations on the Hardy coarse rods and who can blame me considering?
If this does transpire to be the way then I will obviously be giving Greys a large swerve in future along with any other brands associated with Pure Fishing.
We’ll see…
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