smallbreamboy
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- Nov 26, 2011
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Just thought i would post about aftersales by a certain manufacturer, which sounds like cracker, with regard to their bivvies.
On another forum i am on, somebody came on and said they had contacted the company to see about getting spares for a bivvy arm that had broken (apparently a common fault on this bivvy), the company have said they are no longer making spares for the bivvy, so the person is left with £400 worth of gear that unless a new arm is found can't be used.
This bivvy is only a year or so old. The manufacturers know there is an issue with quality control, however they have said to the person nothing they can do.
If you are thinking of parting with your money on a bivvythat ryhmes carhire, please think again and look for an alternative.
The thread on the other forum was removed after the manufacturer asked the forum moderators to remove it, they never even came on, even though they have one of their employess who is a regular on the forum.
On another forum i am on, somebody came on and said they had contacted the company to see about getting spares for a bivvy arm that had broken (apparently a common fault on this bivvy), the company have said they are no longer making spares for the bivvy, so the person is left with £400 worth of gear that unless a new arm is found can't be used.
This bivvy is only a year or so old. The manufacturers know there is an issue with quality control, however they have said to the person nothing they can do.
If you are thinking of parting with your money on a bivvythat ryhmes carhire, please think again and look for an alternative.
The thread on the other forum was removed after the manufacturer asked the forum moderators to remove it, they never even came on, even though they have one of their employess who is a regular on the forum.