ALAN,,fair comment but its tossers like him who give people like myself a bad name,,i work in a small sorting office and i"m part of deliveries as well.The lads i work with are a great hard working bunch who clear 99% of all mail that enters our office every single day,,without getting political,,,in short its the tossers up top making these stupid decisions thats f*****g royal mail up but despite this myself and i"m sure the lads at work are all proud to work for royal mail,,,the company is going through a rough time at the minute and justly so but i"m sure this in time will change,,so yes,,,i am proud to be a postie and i love my job ,,,and if you think you are getting bad service,,,,go and live abroard,,,and you"ll notice the difference,,,,,we may be going through a rough time ,,,but we"re still the best postal service in the world!!.,,AND ANOTHER THING,,,IF YOU CAN FIND ANOTHER CARRIER WHO CAN DELIVER YOUR LETTER ANYWHERE IN GB FOR 27PENCE,,,,LET ME KNOW!!!!!!!!!!!!!!!